Thanks but the Main Dealer has already updated the software, obviously free of charge. This didn't or doesn't work.

I think the Satnav update F7 you refer to is just a map update. Not sure what they said. Anyway as I have said over and over, many times now, Ford themselves have stated there is no fix for the issue, nor is there anything due in the near future that will help.

I have no idea what the issue is, obviously they may well know but we aren't privvy to that. We are happy the way things currently are regarding our situation. If this changes, we can contact Ford any time to discuss.

8 months down the line, I seriously doubt anything will change regarding our situation now, well not until we change the car in roughly 2 years time.

Having around a year left on my car (MK7.5), if we change to another St Line X or select the St 3, I will certainly request a written assurance/statement that the Satnav / Sync 3 issue is definitely not going to manifest on my latest Ford car.

Sorry to hear about that Martin and I don't blame you for seeking assurances on your next car - it's not good enough.

However, you say the main dealer has already updated the software. That may well be true but I've seen in other forums that while dealers are pretty good at mechanical solutions, they're not great on the software side. You're right that the F7 update is a map update - hopefully you can confirm that on your Sync 3 - but who's to say there's not a mapping firmware update in there somewhere? Worth checking mate.

More than that, you need to ensure you're on the latest version of Sync 3 i.e. v3. I wouldn't trust the dealer to ensure this is the case either. Worth checking.

Have you input your VIN into the Ford update database that I sent the link to in my previous post? If so, what did it come back with? If not, give it a shot - nowt to lose.

1 hour ago, Mick_Delinquent said:

 

Have you input your VIN into the Ford update database that I sent the link to in my previous post? If so, what did it come back with? If not, give it a shot - nowt to lose.

Coincidentally I was having a look at the Ford Sync update page earlier today. Input my VIN (making sure to use zeros not O's) and it said "Sorry there is a problem. Please try later". Just tried it again, same message. Par for the course I suppose!

I am on Sync 3, v3, btw, but like the other guys the issue is losing GPS signal.

If I decided to upgrade to an ST in future, I think I'd just go for the ST-2 and and avoid the Ford satnav altogether!😀

 

Roger

Yeah, been trying to do exactly that to check the link works OK and I'm getting the same message - not for the first time either! Seems Ford are running their UK software upgrade service on an old, knackered, Win 2003 (or earlier) server that's falling on its backside. It's so poor and is the same service the dealers use - hence why we shouldn't always trust what they say. They haven't got hours and hours to wait for it to be available and a "We've tried updating the software/firmware/maps" response can mean 2 things - it's installed and hasn't solved the problem OR we couldn't do it at all.

That said, if you're on Sync 3 v3 and maps F7, then it again confirms a hardware issue, as you've all indicated. I'd still keep trying though...….

Good look with your next steps mate. 

3 hours ago, Mick_Delinquent said:

Sorry to hear about that Martin and I don't blame you for seeking assurances on your next car - it's not good enough.

However, you say the main dealer has already updated the software. That may well be true but I've seen in other forums that while dealers are pretty good at mechanical solutions, they're not great on the software side. You're right that the F7 update is a map update - hopefully you can confirm that on your Sync 3 - but who's to say there's not a mapping firmware update in there somewhere? Worth checking mate.

More than that, you need to ensure you're on the latest version of Sync 3 i.e. v3. I wouldn't trust the dealer to ensure this is the case either. Worth checking.

Have you input your VIN into the Ford update database that I sent the link to in my previous post? If so, what did it come back with? If not, give it a shot - nowt to lose.

It was Ford Technical that played with the software via the dealership. They did the updates using the technicians at the dealership with online remote support.

Yes i use for Etis. We are on sync 3 v3.

We have asked about maps V7 for our car and have categorically been told that a map update will not remedy the problem.... There is NO fix for the current Sat nav issue.

I have recently spoken to someone else with a mk8 fiesta that is going through the same processes as we did and they have also very recently told there is NO fix... yet.

Sorry but I feel I am going round in circles saying the same over and over..... Ford Technical, Ford Finance and the Main Dealer have reiterated there is no current fix and nothing forthcoming.

Ps ... I am pretty sure if a software upgrade would fix Ford's woe of all woes then they would have already put it into all the problematic cars across the full range. They would not have offered compensation packages to the extent they have to us.....

 One further moan while we're at it, is that Sync 3 (according to the handbook, the menu In the car itself, and the dealer briefing at handover) is supposed to update automatically if enabled and connected to a suitable wi-fi. My car tells me frequently that it has searched for updates but clearly it is calling Ford and no-one's answering.

Last time I had the car in, a few months ago, the service people were still under the impression that this should happen, so, as with the delivery situation earlier this year, they're being left in the dark to take the flak.

 

 

Mavroz - I unreservedly apologise for trying to help. These forums are full of do-gooders trying to assist each other so I understand your tedium with it all.

Wishing I could change the default screen so I don't have to see that Ghostbusters No-GPS sign every day lol.

 

It's surprising that if this is as widespread as we think it is, why isn't there more about this being posted about the issue ?  I guess 18 months is too early for it to be picked up by the reliability surveys maybe ?

 

Looking at the older models on https://www.reliabilityindex.com/reliability/search/310 I can't even see a section that would relate to ICE / Navigation system.

41 minutes ago, tef89 said:

Wishing I could change the default screen so I don't have to see that Ghostbusters No-GPS sign every day lol.

Yes, when not using nav or entertainment, I'd prefer to have just the black screen with time and outside temperature showing. Unfortunately there  doesn't seem to be a way to do this - if you blank the screen you can't get the time to show  anywhere.

2 hours ago, Eric Bloodaxe said:

Yes, when not using nav or entertainment, I'd prefer to have just the black screen with time and outside temperature showing. Unfortunately there  doesn't seem to be a way to do this - if you blank the screen you can't get the time to show  anywhere.

Way prefer the night black screen.

On 10/29/2018 at 2:32 PM, Minty_ said:

My 2017 Focus Titanium X satnav has also played up - 3 times since June.

The last time it happened I noticed the arrow representing the cars position was somewhere else on the on-screen map - not my proper location. Also I noticed a symbol with GPS and a line through it which means that the satnav had lost sync with one or more satellites. On previous occaisions the system would not recover unless I switched the ignition off and waited a few minutes.

However this time I tried doing a Sync 3 system reset (not to be confused with master reset). This is done by pressing the round audio on-off / volume button on the radio / cd unit and the seek up right arrow ">>" button which is immediately on the left of the audio on-off / volume button for a few seconds. (See your focus owners manual "Sync 3 System Reset" page 412). The screen went blank for a few seconds and then came up - everything returned to normal. No settings or favourites were lost except that the time reverted back to GPS time (i.e., GMT not BST) so I had to correct that. It is certainly not ideal but that is the only way I've found of recovering without switching off the engine.

It is my impression that the satnav does not dynamically recover if it temporarily loses sync with 1 or more satellites - unlike the Here Maps satynav app on my phone which does!!

Uhh

 

 

18 hours ago, Eric Bloodaxe said:

Got the no GPS symbol this morning in the usual place. Can confirm that the soft reset works on a Mk 8 Fiesta and restored normality, at least for the rest of the journey. Good tip @Minty_, thanks.😀

From the Focus forum, seemed worth a try. On the Fiesta it's the volume button and the right arrow button which is second from the right, next to the darken screen button.

1 hour ago, Eric Bloodaxe said:

 

From the Focus forum, seemed worth a try. On the Fiesta it's the volume button and the right arrow button which is second from the right, next to the darken screen button.

Brilliant, thanks Eric. I'll give that a try as it happens on mine literally every time I use the car.  Wonder if the soft reset is actually different to turning the car off and on again. 

 

I can't recall if the GPS fault is fixed after a car restart for the rest of the journey or not. 

1 hour ago, tef89 said:

 Wonder if the soft reset is actually different to turning the car off and on again. 

 

I can't recall if the GPS fault is fixed after a car restart for the rest of the journey or not. 

Seems to have the same effect but you can do it on the move - safer if you have a passenger to press the buttons for you.

Only difference I can see is clock resets to GPS time so you might need to correct the clock after your journey, but that's only an issue while we're on BST, it's ok anyway at this time of year.

If I stop my car, switch off, get out, lock it, unlock, get back in and restart, it's ok for the rest of the journey. You may not want, or be able, to stop mid-journey so this is a handy extra trick to have up your sleeve.

15 hours ago, tef89 said:

Way prefer the night black screen.

Yes, me too. Tried using this in daylight but unfortunately due to the high position of the screen and it's glossy surface, it suffers badly from reflections so doesn't really work other than in poor light.

39 minutes ago, Eric Bloodaxe said:

Yes, me too. Tried using this in daylight but unfortunately due to the high position of the screen and it's glossy surface, it suffers badly from reflections so doesn't really work other than in poor light.

How do you select it during the day ?  I thought I'd searched through all the settings lol.

 

Found it :

 

http://www.kimbercreekford.com/blog/how-to-dim-the-ford-sync-3-screen/

Sadly the reset trick doesn't fix the issue for the rest of the journey,  only for a short period of time after the initial resetting. 

 

Tested it tonight and it bought me about 10 more minutes. 

It worked for me, but only tried it the once so far, so will see what happens next time. As has been said in earlier posts, there seem to be different degrees of frequency and severity with these issues, but no definitive fix so far. Back to the drawing board!

15 hours ago, Eric Bloodaxe said:

It worked for me, but only tried it the once so far, so will see what happens next time. As has been said in earlier posts, there seem to be different degrees of frequency and severity with these issues, but no definitive fix so far. Back to the drawing board!

Glad it worked for you Eric, hopefully it will keep working. 

Yeah, mine seems to go every 20 - 30 minutes, sometimes less, but every journey so far. 

I'm genuinely interested to see how Ford deal with it if, as suspected and experienced by Martin, there isn't a fix. 

4 hours ago, tef89 said:

 

I'm genuinely interested to see how Ford deal with it if, as suspected and experienced by Martin, there isn't a fix. 

50% off an ST might do it for me!😀

40 minutes ago, Eric Bloodaxe said:

50% off an ST might do it for me!😀

I'll be sure to suggest that 😎

On 10/31/2018 at 5:52 PM, tef89 said:

 

It's surprising that if this is as widespread as we think it is, why isn't there more about this being posted about the issue ?  

There are actually a heck of a lot of posts in these forums about Sync 3 issues, not just satnav/GPS, but also e.g. Apple/Android compatibility, Traffic Sign Recognition, audio mysteriously changing source - you name it. Problem is they are spread across the various model forums, general discussions, etc, etc,  under whatever title the OP felt was appropriate to their particular issue. 

It would be great if there was a way of searching the content, locating all the Sync 3 stuff and bringing it all together. Is there an IT genius in the house?

That's a good point. 

I checked the diagnostic menus on mine when the GPS failed today and could see it reported no satellites, lol, that backs up the no GPS sign on the screen 😁

5 hours ago, tef89 said:

 

I checked the diagnostic menus on mine when the GPS failed today and could see it reported no satellites, lol, that backs up the no GPS sign on the screen 😁

Yes, same with mine. When I have GPS (which basically is everywhere except Wensleydale so far), I get 15+ satellites showing when I run the diagnistic. We won't be going that way now until next March, so I hope I won't have problems over winter. Away next week to new territory (for the car), so interesting to see what happens - hopefully nothing!😀

May I ask how you get into the diagnostics? I'm having no end of issues! 

Thanks