Big Poppa K Posted January 18, 2022 Share Posted January 18, 2022 Hi all. I am a new member to the forum and I have a problem with my power steering. Ford recalled it to replace the three mounting bolts for the EPS motor. the car was perfect when I left it with them but since its return there is a knocking and it sticks, when turning right whilst stationary. to cut a long story short I am in dispute with the dealership. I could do with a little help as to what the problem could be. I advance, Thanks Quote Link to comment Share on other sites More sharing options...
unofix Posted January 18, 2022 Share Posted January 18, 2022 Contact the "Ford customer relationship centre uk" Tel. 020 3564 4444 or use e-mail UKCRC1@ford.com. Register a dispute with them, you normally find your local dealership will suddenly become very keen to sort the issue. Quote Link to comment Share on other sites More sharing options...
dezwez Posted January 18, 2022 Share Posted January 18, 2022 16 minutes ago, Big Poppa K said: Hi all. I am a new member to the forum and I have a problem with my power steering. Ford recalled it to replace the three mounting bolts for the EPS motor. the car was perfect when I left it with them but since its return there is a knocking and it sticks, when turning right whilst stationary. to cut a long story short I am in dispute with the dealership. I could do with a little help as to what the problem could be. I advance, Thanks Hi welcome Quote Link to comment Share on other sites More sharing options...
TrevorB Posted January 18, 2022 Share Posted January 18, 2022 Yes, well known major problem. Took us ages to get Ford to instigate a recall in the uk https://www.talkford.com/threads/steering-bolt-failure-official-response-from-dvla.394099/ Lisa Brankin is the CEO for Ford uk https://ceoemail.com/s.php?id=ceo-8960&c=Ford UK-Managing Director It is by no means a hard job to do, why it has come back with a problem is just crazy Quote Link to comment Share on other sites More sharing options...
unofix Posted January 18, 2022 Share Posted January 18, 2022 41 minutes ago, TrevorB said: why it has come back with a problem is just crazy Covid 🤣 Quote Link to comment Share on other sites More sharing options...
Big Poppa K Posted January 18, 2022 Author Share Posted January 18, 2022 Unofix Thanks. I'm way past complaining with the dealership, they've put the shutters up. I'm with Trading Standards now, everything in writing and full independant inspection carried out this morning reveals no other problem with thse car, deffo the rack motor. They've done somthing wrong with it but wont admit it. Quote Link to comment Share on other sites More sharing options...
Jonro2009 Posted January 18, 2022 Share Posted January 18, 2022 When they changed the bolts did they change the EPAS rack too? Did they show you the bolts they removed? If there was damage to any of the 3 bolts then the whole rack should have been replaced as per the TSB. If you find that piece of information out and go from there. 1 Quote Link to comment Share on other sites More sharing options...
TrevorB Posted January 20, 2022 Share Posted January 20, 2022 Sorry, only just picked this back up. Yes, Jonro is correct, that is why I cannot understand why you have a problem. If the veh is operating correctly and there is nothing wrong with the bolts, other than the fact they are the wrong material bolts, then just the bolts should be replaced with the correct spec, ONE at a time. If any of the bolts are broken/damaged/fretted etc etc whatever - the complete rack must be changed, as per the TSB every dealer has Quote Link to comment Share on other sites More sharing options...
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