laddie1960 Posted November 13, 2016 Share Posted November 13, 2016 Had my 2014 Tourneo Custom serviced by local dealer .1/2 hour later EML comes on and white smoke pouring out of exhaust during DPF regen.Returned to dealer they said the EGR valve was stuck open and the Dpf was 250% clogged .Replaced Dpf ,EGR valve and Fuel vapour valve and fuel filter cost £1100. 20 miles later same problem,dealer said sensors on Dpf had failed replaced pre and mid temp sensors and glow plug in dpf cost £400.next day same problem.Returned to dealer they said one of the injectors was reading wrong .returned for vehicle and they had changed 1 & 2 injectors cost £600.Drove 50 miles same problem.Has anyone had similar problem and how do i stand as to reclaiming cast of work done so far as they may have replaced parts that were not the problem. Quote Link to comment Share on other sites More sharing options...
iantt Posted November 13, 2016 Share Posted November 13, 2016 Why are you paying out for this work to be done? Surely this work is covered under the manufacturer warranty? Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 13, 2016 Author Share Posted November 13, 2016 I have to pay because van has done more than 100k miles Quote Link to comment Share on other sites More sharing options...
iantt Posted November 13, 2016 Share Posted November 13, 2016 oh, does sound like they dont know what they are doing, trying to fix the fault and not the cause. . the injectors at fault can cause all the previous faults except for the temp sensors. how long have you had the van for and what journeys do you take? short journeys , low speed in town driving? Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 13, 2016 Author Share Posted November 13, 2016 Van is 23 months old done 124k miles 75% motorway Quote Link to comment Share on other sites More sharing options...
iantt Posted November 13, 2016 Share Posted November 13, 2016 what i find strange is you have not mentioned any problems, engine light, warning messages , lack of power prior to it having service. if they say the dpf was 250% blocked then the engine enters reduced power(limp mode) way before 250% i dont think you can believe all they are saying. normaly its either blocked vaporiser that causes dpf to fail regen, or broken wiring on one or more temp sensors on dpf. faulty injectors can can cause all sorts of issues that can block vapourisers/make egr get stuck etc not an easy one to diagnose unfortunatly. Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 13, 2016 Author Share Posted November 13, 2016 Was driving normally prior to service,even now driving normally but when it attempts regen plumes of smoke for a couple of minutes Eml came on yesterday but not today. Quote Link to comment Share on other sites More sharing options...
iantt Posted November 13, 2016 Share Posted November 13, 2016 so how many miles have you done since having the dpf replaced, if only 100 miles or so then im sure it shouldnt be needing regen for a long while yet. Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 13, 2016 Author Share Posted November 13, 2016 done about 400 miles since dpf replaced it has attempted regen about 20 times today in about 100 miles smoke pouring out of exhaust Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 15, 2016 Author Share Posted November 15, 2016 UPDATE replacing other 2 injectors today .Fingers crossed Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 16, 2016 Author Share Posted November 16, 2016 Update replacing injectors did not cure problem.servive manager said as they did not solve problem will not charge me for injectors and admitted they have not got a clue whats wrong. Going to citizens advice and going to try and see Dealer Principal who is based at another branch to demand money already spent back plus compensation. Quote Link to comment Share on other sites More sharing options...
TomsFocus Posted November 16, 2016 Share Posted November 16, 2016 How do you even get 250% blocked? Surely 100% blockage is the maximum!? What was done at the original service just before this started happening? I can't believe it's just a coincidence? Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 16, 2016 Author Share Posted November 16, 2016 At the original service it was just a general oil and filters and visual inspection. Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 16, 2016 Author Share Posted November 16, 2016 UPDATE After sending emails to chief exec of Ford ,Ford Retail and Dealer principal Ford specialist technician being sent out tomorrow. 2 Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 17, 2016 Author Share Posted November 17, 2016 Update .Field Engineer worked on van all day replaced 2 more components .They are going to replace the already replaced dpf tomorrow if that fails the van is going to Ford Technical Centre at Dunton . In the meantime i go bankrupt!! Quote Link to comment Share on other sites More sharing options...
iantt Posted November 17, 2016 Share Posted November 17, 2016 from your earler description it sounds like the fuel vaporiser glow plug isnt working and is just chucking in diesel , that was quite common for mechanics to change a vaporiser when blocked, not knowing that blown fuse could be the cause of vapouriser/ glow plug failure. it still doesnt sound like anyone who has worked on your van knows what they are doing. there cant be many dpf/ fueling components left to change!!! Quote Link to comment Share on other sites More sharing options...
laddie1960 Posted November 20, 2016 Author Share Posted November 20, 2016 Update : they replaced the already replaced DPF on friday. since then i have driven 600 miles and van is fine and not smoking.Looks like the 1st replacement DPF was faulty.Was of the road for 9 days whilst they replaced parts that did not need replacing. Looking for a full refund plus loss of earnings.Got meeting with service manager tomorrow. 1 Quote Link to comment Share on other sites More sharing options...
iantt Posted November 20, 2016 Share Posted November 20, 2016 good luck with both the van and the refund. 1 Quote Link to comment Share on other sites More sharing options...
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