MK8 ST-Line X Update Issues

[EmZ89]

Hi there, 

i have an 18 plate ST-Line X, the automatic updates don't seem to work atol, it just scans forever and doesnt do anything, when i update it using a memory stick that doesnt seem to work either - it will say its done the update then it doesnt put the log file onto the memory stick for me to upload to the website to update the records. 

A bit stuck with it all and wonder if anyone has any help or if others are experiencing the same issues? 

Thanks 

[alexp999]

WiFi updates don't work in the UK (maybe all of Europe).

 

If it's a map update it won't log a file, only system updates do.

[Tiexen]

regarding the "log" file bottom of the update page:

 

Having trouble getting a log file generated for your SYNC 3 update? Please follow below steps:

1. Download this package (ZIP 44KB) and extract it on a USB stick (the USB stick needs to in ex-fat format)
2. Enter your vehicle and switch on the engine
3. When Sync 3 is fully loaded, insert the USB stick
4. Wait until an “installation complete” message appears (it may take approximately 1 minute). This should now have produced a new log file
5. Return to your PC and complete your update by uploading the log file onto the Ford website