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How do you sort order of phone 'favourites' on Android phone?

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Up to this week, the order of my favourite numbers has been how I want them, however now, they have been put in random order. I can long press on each number 'bubble' and then drag them back to my preferred order, but on closing app, and reopening, they are back to random again. I cannot find any option to 'sort' or lock them in the order I want. Am I missing something?


This post describes my issue exactly, however it deals with Android 12, my phone runs 8.1. Still have no idea how to get back to the way it was last week...


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