Chera Posted January 23 Share Posted January 23 Hello, since there is no other thread regarding the issues with the new Focus, I'm going to start one. 1) Sync 4 has suddenly turned off during driving and after a few seconds it restarted itself, I checked and there was no update available 2) Digital Dash doesn't update navigation indications(I'm driving with Waze and a roundabout it's coming. After passing it, the turn indications are still on the digital dash, and the solution to remove the old indication it's to press the OK button on the wheel) 3) Other drivers reported that sometimes keyless it's not working on both sides, I honestly didn't have this issue: The solution for this is to go to the service and Ford will replace the keyless antenna or the car battery If you have other issues please feel free to add them 🙂 Quote Link to comment Share on other sites More sharing options...
adam2231 Posted January 23 Share Posted January 23 The only issue I have came across is the display going into this chess/checkerboard pattern. It happened as I was driving and froze the screen. I couldn't do anything. This happened for a few minutes but not long enough for me to take a picture of screen at a red light. Chera 1 Quote Link to comment Share on other sites More sharing options...
Duke178 Posted January 23 Share Posted January 23 Not sure if this is the way it is. I found on the Seven speed auto petrol, when i depress the button and slide into (L) low gear the button doesn't release and stays in. Also I know the low selection holds the gears longer but I'm hitting 4 to 5 thousand revs just to do 30mph. Is this normal behaviour for low gear selection? Quote Link to comment Share on other sites More sharing options...
Plimp92 Posted January 23 Share Posted January 23 Sync 4 strange issue on just one day. Phone would not connect, neither wirelessly or with the cable. Everything else appeared to work. Got home and after leaving the car 20 mins, I put it in reverse, and it said rear camera not available. I don't have a rear camera!! So next drive cycle everything was fine, and has been for 2 weeks no issues. This really feels like a software update was done, and made it go a bit funny, and then settled. It was like the new software didn't know what spec of vehicle it was flashed to for a short time Quote Link to comment Share on other sites More sharing options...
Chera Posted January 23 Author Share Posted January 23 29 minutes ago, Plimp92 said: Sync 4 strange issue on just one day. Phone would not connect, neither wirelessly or with the cable. Everything else appeared to work. I had encountered the same issue also, the fix for me was to reset the tablet, otherwise it wouldn't work, even with stop start of the engine.... It looks like the behavior of Sync 4 it's repetitive and many people are encountering the same issues... I really hope Ford will come with an update, because it's been many months and we still don't have a first update yet.. 😞 Also, another bad thing is that we can't report bugs and this is not OK Quote Link to comment Share on other sites More sharing options...
tddif2000 Posted January 23 Share Posted January 23 Sync 4 freezes and shut down then restart, all that with the car ridding. The Key not detected message pups out maybe 50/100 times i start the car and the key is In the cup holder. Doors always close but not always open In the door handles, needs a second try. Chera 1 Quote Link to comment Share on other sites More sharing options...
Chera Posted January 24 Author Share Posted January 24 So it looks like the Sync 4 random freezes occurs to many people and we still don't have an update regarding this issue... Quote Link to comment Share on other sites More sharing options...
tddif2000 Posted January 25 Share Posted January 25 Yes, its glorious times for us. We pay expensive and we get top of the line components... Just look... TomsFocus and Chera 2 Quote Link to comment Share on other sites More sharing options...
Chera Posted January 25 Author Share Posted January 25 Wow, never encountered this issue with the system... Let's hope Ford will come ASAP with an update, but seeing that they're preparing to lay-off over 3000 people in Europe, doesn't look good. Ford plans massive layoffs in Europe, inciting union threats (electrek.co) Quote Link to comment Share on other sites More sharing options...
adam2231 Posted January 25 Share Posted January 25 57 minutes ago, tddif2000 said: Yes, its glorious times for us. We pay expensive and we get top of the line components... Just look... Yep exactly what I experienced too. Mine happened when I was using spotify via CarPlay. Quote Link to comment Share on other sites More sharing options...
TomsFocus Posted January 25 Share Posted January 25 This screen fault has also been reported over on the 'Focus Active' facebook group. Chera 1 Quote Link to comment Share on other sites More sharing options...
Chera Posted January 25 Author Share Posted January 25 Ford recently changed their UI regarding the updates, and it looks like we'll never be able to check for updates on their website.. Quote Link to comment Share on other sites More sharing options...
Chera Posted January 26 Author Share Posted January 26 LOL, is Ford joking or what? 😐 Quote Link to comment Share on other sites More sharing options...
Alex.S Posted January 26 Share Posted January 26 In uk there is an office , can’t remember what it’s called.. FordPass support or something. They took calls , helped myself and lot of others with anything software , map, app related.. sometimes better to talk to somebody rather than emails.. Quote Link to comment Share on other sites More sharing options...
Chera Posted January 26 Author Share Posted January 26 Just now, Alex.S said: In uk there is an office , can’t remember what it’s called.. FordPass support or something. They took calls , helped myself and lot of others with anything software , map, app related.. sometimes better to talk to somebody rather than emails.. We don't have this kind of thing in Romania, we only have email contact option unfortunately.. Quote Link to comment Share on other sites More sharing options...
Alex.S Posted January 26 Share Posted January 26 20 hours ago, Chera said: Ford recently changed their UI regarding the updates, and it looks like we'll never be able to check for updates on their website.. Auto updates is surely the easiest way 🧐 Quote Link to comment Share on other sites More sharing options...
TomsFocus Posted January 26 Share Posted January 26 9 minutes ago, Chera said: LOL, is Ford joking or what? 😐 Are they genuinely telling you which country you live in? Alex.S 1 Quote Link to comment Share on other sites More sharing options...
Chera Posted January 26 Author Share Posted January 26 3 minutes ago, TomsFocus said: Are they genuinely telling you which country you live in? Yes, Ford support jokes, they are thinking I'm dumb enough to not know where I'm living, they probably assume that I'll answer to the question ,,on which planet are we living" that I'm living on planet Romania... It's really a bad thing they don't have a place where we can generate logs and upload to Ford since we have some issues with this new Sync4 that's rarely updated TomsFocus 1 Quote Link to comment Share on other sites More sharing options...
tddif2000 Posted January 27 Share Posted January 27 And today is update day! Chera 1 Quote Link to comment Share on other sites More sharing options...
Chera Posted January 27 Author Share Posted January 27 1 hour ago, tddif2000 said: And today is update day! This 3.5.2.1 doesn't have full AA Screen, it's a really old update from September, don't be so excited... ,, Preparing your vehicle for Alexa Built-in[23] (OTA version apparently released only to EU cars)" We need at least 3.5.3.x. Quote Link to comment Share on other sites More sharing options...
tddif2000 Posted January 27 Share Posted January 27 Better then nothing... Quote Link to comment Share on other sites More sharing options...
Chera Posted Friday at 08:55 PM Author Share Posted Friday at 08:55 PM It looks like other people got also the update, and I'm the ,,lucky one" who didn't got it...Let's see if in the next days it'll be pushed to me or not, or if I have it, because ford powerup version it's not showed in the settings.. Quote Link to comment Share on other sites More sharing options...
Chera Posted Sunday at 07:46 PM Author Share Posted Sunday at 07:46 PM It looks like some updates were made to the car... You can check here: Summary (ford.com) Just create an academic account with dummy data, Ford will never check it. Quote Link to comment Share on other sites More sharing options...
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