2012 Fiesta (Colombia) Radio Not Funtioning

[DigitalKnight]

My girlfriends Fiesta radio will not play any music at all.

I can turn the head unit on and off and I can insert a CD and eject a CD but it will not play it. No error message. Also when I press the Radio button nothing happens at all. The Sat button will display "Radio Satelital no disponible" which makes sense since the car is not equipped with Satellite radio.

With the radio off I can access the menu for changing date and time so I know the navigation and other buttons are working.

Anyone else see this problem before? I did a lot of google searches but was not successful in finding a fix or anyone mentioning the same problem she is having.

Any help would be greatly appreciated.

Mark

[DigitalKnight]

She bought the car used CPO (off of a one year lease would be my guess) so it only came with a one year warranty.