3.4.23188, the latest one. Previously 0n 23088 and it stuttered occasionally, but now it's 10 times worse

24 minutes ago, Apollogary said:

3.4.23188, the latest one. Previously 0n 23088 and it stuttered occasionally, but now it's 10 times worse

How long have you been on the new version? It can take a bit of time for background maintenance and stuff to settle. I haven’t noticed any more stuttering than previous versions 

3 hours ago, Apollogary said:

Anyone else found the voice stutter is even worse with this update than it was on the previous version? Mine is terrible

My personal opinion is that the stutter is caused by something else. I had no stutter from the last update until a couple of months back and it was stuttering like crazy, installed latest update and the stuttering is gone again, but you have it. 

Hello everyone.
Yesterday I updated my Kuga Sync 3 to the latest version via USB with no problems. On downloading the confirmation file to Ford it said there was a new map version available.

Today I tried to download the latest map to USB. I tried multiple times with no success. Each time after only seconds or a few minutes the download stopped with 'Network Connection Failed'. I tried it on both a Windows PC and a Mac with the same results. There appeared to be nothing wrong with my internet.

Why would this error keep coming up? I downloaded the Sync 3 update yesterday with no problem. Could it be a fault at Ford's end?

Note: Last year I did the Sync 3 plus map update with no problems.
 

2 hours ago, alexp999 said:

How long have you been on the new version? It can take a bit of time for background maintenance and stuff to settle. I haven’t noticed any more stuttering than previous versions 

Only a couple of days. I might do a master reset. Such a pain though, setting everything up again after. But, as you say, might be worth leaving it a bit to see if it improves 

There you go fellas…. *edit about 3 days it took  

1 minute ago, Alex.S said:

There you go fellas…. Less than 48hrs

Has it actually finished though? The map updates are made up of about a dozen files and the even just the first one, will probably make that say F12.

Is it downloading anything else?

Just now, alexp999 said:

Has it actually finished though? The map updates are made up of about a dozen files and the even just the first one, will probably make that say F12.

Is it downloading anything else?

No but it was searching as I got out the car. I thought once it says F12 that was it. I pressed the button to search for updates. 

1 minute ago, Alex.S said:

No but it was searching as I got out the car. I thought once it says F12 that was it. I pressed the button to search for updates. 

It needs to download about 23GB, that's the only reason I wondered. I expected it to take longer, but it could be finished.

Afaik, that F12 bit will change just with the first part of the map file.

4 minutes ago, alexp999 said:

Has it actually finished though? The map updates are made up of about a dozen files and the even just the first one, will probably make that say F12.

Is it downloading anything else?

I’d been checking ‘about sync’ throughout the download, it was saying F10 yesterday 

It says software up to date then todays date and the exact time I got out the car at the shop. 

Hi ALEX.S

So what we are saying is , Say you stopped and started twice a day for the last 3 days, with about 30 mins between, then the modem would have downloaded  about 6x 30mins  whilst connected to wi fi. About 3hrs then for Maps 12, approx the same as via a USB.

.XML files are obviously sent over wi fi as well to server. Only engine run required is to stop/start. The rest done during the period of the 30 min shut down, regardless of power off.

are my assumptions correct.

Chris

 

27 minutes ago, Chris179 said:

Hi ALEX.S

So what we are saying is , Say you stopped and started twice a day for the last 3 days, with about 30 mins between, then the modem would have downloaded  about 6x 30mins  whilst connected to wi fi. About 3hrs then for Maps 12, approx the same as via a USB.

.XML files are obviously sent over wi fi as well to server. Only engine run required is to stop/start. The rest done during the period of the 30 min shut down, regardless of power off.

are my assumptions correct.

Chris

 

I think the 30 minute theory is probably right. What you say makes sense. Only thing that makes me wonder if there’s been a change at fords end (if that’s even possible) is what the Ford website says about not needing the ignition on while OTA updating. Afaik that information wasn’t on the website last time I updated 2021. 

* “vehicle doesn’t need to be running”

Another thing, I’d think downloading from a USB stick would be a lot quicker than downloading from a fairly weak Wi-Fi signal 🧐 

4 hours ago, alexp999 said:

Has it actually finished though? The map updates are made up of about a dozen files and the even just the first one, will probably make that say F12.

Is it downloading anything else?

You’re right. It’s still downloading. I use Apple CarPlay, ford nav is just for backup. 

ALEX.S

Morning , have you any progress report for us all.

 

Chris

1 hour ago, Chris179 said:

ALEX.S

Morning , have you any progress report for us all.

 

Chris

Morning Chris

So ‘about sync’ already says F12. How will I know when it’s complete? Sync updates have a pop up screen telling me that’s complete. So waiting for same but ‘maps complete’ message? 
Last map update I did was F10 USB method. Couple of years ago. 

1 hour ago, Chris179 said:

ALEX.S

Morning , have you any progress report for us all.

 

Chris

Have you not downloaded onto usb by now?  Or are you waiting to see how long mine takes OTA? 

For all ye folks who have done the F12 maps update via USB, could you please let me know if:

 

a) I can turn the car off (and let the update resume the next time I turn the car on)?  - I don't want to do a long drive like I did for the F11 update

 

b) - edited and added: can I use android auto while doing this update? 

c) I am assuming the sync updates dont touch any of the other modules (updated to 3.4 23188 last friday via usb, had no real issues, but this morning, android auto wouldn't work and the car wouldnt go on to high beam. It kept showing the high beam icon in the instrument cluster and kept "dipping" as we crossed other cars this morning, but wouldn't actually go on to high beam. Will try again later tonight and see if it is still an issue, but thought i'd check anyways. 

 

Cheers all! 

4 hours ago, Alex.S said:

That's file 3 of 9 for the map data. You can tell because it is BCK, C denoting the third part. The 9th and last part is BJK (they don't use I)

The files which are named 4U5T-14G422-Bxx are the voice files, there are 4 of those.

43 minutes ago, Hotzigetty said:

For all ye folks who have done the F12 maps update via USB, could you please let me know if:

 

a) I can turn the car off (and let the update resume the next time I turn the car on)?  - I don't want to do a long drive like I did for the F11 update

 

b) - edited and added: can I use android auto while doing this update? 

c) I am assuming the sync updates dont touch any of the other modules (updated to 3.4 23188 last friday via usb, had no real issues, but this morning, android auto wouldn't work and the car wouldnt go on to high beam. It kept showing the high beam icon in the instrument cluster and kept "dipping" as we crossed other cars this morning, but wouldn't actually go on to high beam. Will try again later tonight and see if it is still an issue, but thought i'd check anyways. 

 

ICheers all! 

Hi Hotzigetty

Confirm that my Maps 12 install took approx 21/2 Hrs via usb. I stopped and started 3 times during, so obviously picked up from where it started.

Each restart gave a top L/H corner of software update in progress, which is a good confidence booster.

Good luck. Please report back to help others.

 

Chris

7 minutes ago, Chris179 said:

Hi Hotzigetty

Confirm that my Maps 12 install took approx 21/2 Hrs via usb. I stopped and started 3 times during, so obviously picked up from where it started.

Each restart gave a top L/H corner of software update in progress, which is a good confidence booster.

Good luck. Please report back to help others.

 

Chris

Cheers, will start the update later tonight then. 

ALEX.S

Please see all associated with maps 12

Chris

2 hours ago, Chris179 said:

ALEX.S

Please see all associated with maps 12

Chris

So the 4U5T files (voice files..cheers Alex.p) I’ve definitely downloaded at least one of them.  Thanks Chris, I’ll be able to refer to that list for progress, the LU5T file , any idea what that is?