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smax official trouble topic


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#1 sobaka

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Posted 09 January 2009 - 08:59 PM

Starting this thread so all the troubles you have can have an answer.

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#2 sobaka

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Posted 10 January 2009 - 01:27 PM

Starting this thread so all the troubles you have can have an answer.


posting just to get this on top, if anyone has a problem with smax don't hesitate

#3 sobaka

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Posted 18 February 2009 - 02:02 PM

First entry in this topic courtesy tunne1rat:

As some of you are now aware, the biggest problem with the s-max is the poxy alarm!
The problem is caused by water getting into the alarm sounder module which is located under the front ns wheel arch.
The only cure is to get the alarm sounder replaced at the dealers.
In the mean time, fuse F26 in the central fuse box provides the power to the alarm sounder. Unfortunately Ford also provided this sounder with an internal battery, so pulling the fuse will not instantly silence the alarm but will eventually as the battery drains and will prevent the alarm from sounding again while you are waiting for the part to arrive at the dealers! (The wipers will also return to normal function).
To access and identify the fuse, you need to remove a small piece of carpet under the glove box held on with 2 plastic fasteners (these just pull off) then there is a small latch which when turned will release the fuse box which is hinged at the back so just pull it down far enough to get your hand in.
Fuse F26 is a 5A and is third from the bottom on the left.
Hope this helps.

#4 jonb73

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Posted 09 March 2009 - 04:44 PM

I'm having a similar problem with my 56 s-max. There is an intermittent fault whereby the alarm goes off spontaneously, sometimes with hazard lights flashing and sometimes without. Occasionally I can disable the alarm with the remote but sometimes the only way to quieten it is to turn on the engine. I have tried disabling the internal scanners but to no avail. The fault has occurred on two nights about ten days apart with no problems in between. After the first occurrence it went into my local dealership where they claimed to be able to find no problem. It's back in the garage today after a second night of frequent disturbances and again a claimed not to be able to find fault, suggesting that wind was causing the air vent louvres to flap and set off the internal sensors! I find this hard to accept, particularly since I had turned off the internal scan. (The Ford technician incidentally claimed this was not a feature of the alarm system which I found a little worrying) After I involved customer care on the main Ford website the garage has claimed to have found a fault with the sensors. Has anyone else experienced this fault? When I queried whether there could be a problem with water getting into the alarm sounded I was told this would lead to a failure of the alarm to sound at all which does not seem to be the experience of others on this forum. As it stands I am waiting for the part to come in and fearing another disrupted night. When I asked the garage if they could pull the fuse as a holding measure they refused and warned me that if I take it out myself it may invalidate my warranty re the alarm system. Much as I love my s-max, this whole episode and the ambivalent at best attitude of the staff at the dealership have me starting to regret going for a Ford.

#5 sobaka

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Posted 10 March 2009 - 12:11 PM

I'm having a similar problem with my 56 s-max. There is an intermittent fault whereby the alarm goes off spontaneously, sometimes with hazard lights flashing and sometimes without. Occasionally I can disable the alarm with the remote but sometimes the only way to quieten it is to turn on the engine. I have tried disabling the internal scanners but to no avail. The fault has occurred on two nights about ten days apart with no problems in between. After the first occurrence it went into my local dealership where they claimed to be able to find no problem. It's back in the garage today after a second night of frequent disturbances and again a claimed not to be able to find fault, suggesting that wind was causing the air vent louvres to flap and set off the internal sensors! I find this hard to accept, particularly since I had turned off the internal scan. (The Ford technician incidentally claimed this was not a feature of the alarm system which I found a little worrying) After I involved customer care on the main Ford website the garage has claimed to have found a fault with the sensors. Has anyone else experienced this fault? When I queried whether there could be a problem with water getting into the alarm sounded I was told this would lead to a failure of the alarm to sound at all which does not seem to be the experience of others on this forum. As it stands I am waiting for the part to come in and fearing another disrupted night. When I asked the garage if they could pull the fuse as a holding measure they refused and warned me that if I take it out myself it may invalidate my warranty re the alarm system. Much as I love my s-max, this whole episode and the ambivalent at best attitude of the staff at the dealership have me starting to regret going for a Ford.


Terrible,
the problem is well known and it is simply unbelievable a dealer can be treating you like this. I would visit another dealer and forget about this one forever.

Good luck

#6 Martin Hinshelwood

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Posted 19 April 2009 - 08:18 AM

I have a couple of problems I noticed:

Updated - 2010-03-26

  • The satnav crashes out (happened 3 times in 8 months) and the only way to get it working again is to leave the car overnight - fixed after software update
  • The Computer (nav, radio and everything else) system crashes. Requires restart. (happens every couple of weeks) - Fixed after software update
  • Sometimes the power from the acellorator "flutters" at constant speed. (happens every few journies, and requires reboot) - Has not happened after power stering fixed
  • Whining noise from power stearing when turing while moving. - Fixed by dealer after complete failure. Known fault.
  • Service oil notification for "fix at next service" - Fixed at next service
  • Alarm problem notification for "fix at next service" - Fixed by dealer after complete failure (faulty internal intrusion detection device that caused a catastrophic electrical failure).
  • Bluetooth thelephone integration "redial" button never works an always sais "invalid number" - Fixed with software update
  • Bluetooth thelephone integration sometimes fails (requires reboot) - Fixed with software update
  • Bluetooth thelephone integration fails to start "Mobile voice recognition" option. - Fixed with software update

I will keep this list updated as I will use it when I take the car in :) Does not stop me loving the car...

#7 Nicc

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Posted 30 September 2009 - 02:46 PM

Starting this thread so all the troubles you have can have an answer.

Brand new to this so hello to all! I have a (almost) 3 yr old 1.9TDI titanium which I love - there have been a few problems over the years (and thanks guys - I was able to solve one of the issues from looking at this site - after the garage - official dealer - had had it 4 times and hadn't a clue!!) - but the current one is becoming increasingly annoying. Has anyone experienced a whining / whistling when accelerating? It is really loud and sounds like I'm being followed by a police car. I can hear the car coming from quite far off!! It's happening all the time - and a friend's mondeo has recently started the same thing. All the garage says is it might be something to do with the turbo - but they don't know - and suggested what they always suggest - a software upgrade (you'll have gathered I'm not overly impressed with my local dealership!)
Anyway- any suggestions would be extremely welcome. It's getting worse by the day!
Thanks :blink:

#8 Pacific

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Posted 16 January 2010 - 11:23 PM

Hi,
New to this as well.
Haven't experienced this persistent whining but know it from accelerating at high speed (motorway) - it is quite loud. Always assumed it was the turbo.
The problems I have found are:
  • Faulty indicator switch (leading to parking lights coming on of own accord when the engine is off - potential battery drainer - and motorway hazard as indicators again could come on of own accord - it is a known problem and got it replaced under warranty.
  • Other issue is how farcically difficult it is to change rear break bulbs :angry: -has any one succeeded?? Please let me know

Brand new to this so hello to all! I have a (almost) 3 yr old 1.9TDI titanium which I love - there have been a few problems over the years (and thanks guys - I was able to solve one of the issues from looking at this site - after the garage - official dealer - had had it 4 times and hadn't a clue!!) - but the current one is becoming increasingly annoying. Has anyone experienced a whining / whistling when accelerating? It is really loud and sounds like I'm being followed by a police car. I can hear the car coming from quite far off!! It's happening all the time - and a friend's mondeo has recently started the same thing. All the garage says is it might be something to do with the turbo - but they don't know - and suggested what they always suggest - a software upgrade (you'll have gathered I'm not overly impressed with my local dealership!)
Anyway- any suggestions would be extremely welcome. It's getting worse by the day!
Thanks :blink:



#9 chrisj

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Posted 02 February 2010 - 08:58 PM

Hi

2.0 TDCi not quite 3 years old, 20,000 miles. Problems so far:

Failed turbo
New ABS pump
Faulty alarm control module

Now getting intermittent "Power steering failure" warning - anyone had that one?

Getting worried about the warranty expiring!

Chris

#10 Dawnl

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Posted 03 February 2010 - 02:58 PM

Hi,

I didn't have any warning but mine made a groaning noise when cornering,
When I took it to the garage they took the fluid top up cap off and the fluid was bubbling,
They replaced the steering rack problem continued then they replaced valves and that sorted it.
Don't know if this is any help?

(see my topic page 3 "noisy power steering"




Hi

2.0 TDCi not quite 3 years old, 20,000 miles. Problems so far:

Failed turbo
New ABS pump
Faulty alarm control module

Now getting intermittent "Power steering failure" warning - anyone had that one?

Getting worried about the warranty expiring!

Chris



#11 skhwoody

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Posted 08 February 2010 - 12:43 AM

Hi, be gentle its my first post.

Bought a 56 plate 2.0TDi S-Max Titanium two weeks ago and i really love it, however yesterday the reversing/parking aid stopped working, when i put the car in reverse the tone is constant as if i have no clearance front or back. I have been round the vehicle and made sure all the sensors are clear of dirt and still nothing.... what can it be, they worked fine yesterday

#12 tunne1rat

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Posted 08 February 2010 - 01:08 AM

Hi, be gentle its my first post.

Bought a 56 plate 2.0TDi S-Max Titanium two weeks ago and i really love it, however yesterday the reversing/parking aid stopped working, when i put the car in reverse the tone is constant as if i have no clearance front or back. I have been round the vehicle and made sure all the sensors are clear of dirt and still nothing.... what can it be, they worked fine yesterday


Most likely water ingress to one or more of the parking sensors.
Have you washed the car recently?

#13 skhwoody

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Posted 08 February 2010 - 11:32 AM

no, i was going to this weekend as its filthy. I did initially think it was dirt on the sensors so i wiped them clean but made no difference.

#14 stephencooper

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Posted 14 May 2010 - 05:34 PM

Hi

2.0 TDCi not quite 3 years old, 20,000 miles. Problems so far:

Failed turbo
New ABS pump
Faulty alarm control module

Now getting intermittent "Power steering failure" warning - anyone had that one?

Getting worried about the warranty expiring!

Chris

Hi there i have the same problem with my car and i had to have a brand new one fitted,i looked on ebay for a cheaper one but they were an extra 100 dearer than ford,just hope you have better luck.

#15 maxxedout

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Posted 11 June 2010 - 03:07 PM

Hi, New to this too but very frustrated - My S-Max is a great car and the alarm fault as described above was fixed in warranty as were the parking sensors however 9 weeks out of warranty the ABS pump has gone - started up all by itself whilst parked up and locked outside the house and almost caught fire - husband managed to get the battery disconnected in time.
Ford say 800+ for a new pump and not getting much joy from them even though its only 2 months out of warranty.

I love the car but they seem to have the same recurring problems that Ford deny. Has anyone else had this problem just out of warranty and how did they get on with Ford?

Oh and did anyone elses almost catch fire?

Cheers

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