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fiesta suspension WARNING


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#91 slimfast

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Posted 14 April 2008 - 09:00 PM

good news.. lets hope many others read this thread.

Surely they will have a recall now?

Hey did anybody see watchdog tonight?,thousands of mk 1 focus have a huge problem on the instrument cluster panel.they are failing because of a bad design.guess what.....FORD RECKON THEY HAVEN'T A PROBLEM....HAVE WE NOT HEARD THIS BEFORE?let's keep up and get in touch with watchdog about these coilsprings on the fiesta which is a bigger safety problem than the instrument cluster on the focus.SEEMS TO ME THAT FORD DON'T CARE ABOUT CUSTOMER SATISFACTION.

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#92 storm

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Posted 15 April 2008 - 04:06 PM

Ford aren't prepared to fix the other side as a gesture of goodwill. I have their assurance that this is not a problem they are aware of <_< I have that assurance from Ford customer service, the Ford dealer and their head office.

I haven't heard from Watchdog even though I emailed them.

The car is back on the road, lets hope I don't hit too many potholes :rolleyes: and that I don't have to come back and tell you the other side has gone.

Good luck to you all and if I can be of any help to you, let me know.

#93 slimfast

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Posted 15 April 2008 - 05:28 PM

[quote name='storm' date='Apr 15 2008, 04:56 PM' post='1116']
Ford aren't prepared to fix the other side as a gesture of goodwill. I have their assurance that this is not a problem they are aware of <_< I have that assurance from Ford customer service, the Ford dealer and their head office.

I haven't heard from Watchdog even though I emailed them.

The car is back on the road, lets hope I don't hit too many potholes :rolleyes: and that I don't have to come back and tell you the other side has gone.

Good luck to you all and if I can be of any help to you, let me know.
[/quote
storm,did you not read the other threads on this?ford are pulling the wool over your eyes.they have actually owned up to the fact that there is a problem,do not let this rest.it is dangerous that they have only done 1 side.keep pestering watchdog,just explain that some customers are getting both sides repaired & yet others [you included] are not.this is totally wrong.they are putting you & your passengers at risk.if need be use this forum to prove to ford that other ford dealerships are repairing the fiestas foc.

#94 Russ

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Posted 17 July 2008 - 02:02 PM

Hi Slimfast

I emailed watchdog last night to help get them to look into this issue...
It is frustrating knowing someone could be hurt. I was on my way to pick my son up and the weather was bad this c ould have been a lot worse.

If anyone else reading this please notify watchdog if you have had similar problems before someone is hurt.



Never known a broken spring to "hurt" anyone...yet. I did have a cavalier and broke 2 sets of front springs on it due to road humps which cost 140 a time to replace a set. Springs can, and are known to break if a loose piece of gravel ends up trapped under the spring in the seating "cup". kind of like putting a matchstick under a tile and snapping it! ( i would have said it was more attributed to the crap state of our roads these days rather than a "problem" ford are aware of.)
Also, springs do not necessarily need replaced in pairs, it all depends on their age and mileage they have done.

#95 the controller

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Posted 17 July 2008 - 02:20 PM

.

#96 Russ

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Posted 18 July 2008 - 03:17 PM

just an addition to my above post, after looking at some of the pictures regarding the broken springs, what i have spotted is that the "cup" design is obviously flawed..........it would have been better if the cup diameter was designed so that if the spring broke, the cup would still allow the rest of the spring to fall down and sit inside the cup, rather than uncoil down the "shocky" as it appears to have done in the pictures. My old cavalier broke 2 sets of springs, but the spring just dropped into the cup so i could at least still drive the car to a garage to be fixed.

#97 dusmike

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Posted 01 March 2009 - 12:19 AM

good news.. lets hope many others read this thread.

Surely they will have a recall now?


I was directed to this thread by another member (thanks hotashel) - the problem is still around, this time on an '05 Fusion with 30,000 on the clock. I know this is more miles than many of you but I am still reporting it to Watch Dog, Trading Standards etc. The garage insisted it was fair wear and tear even though the break was spotless. The more people who see the thread the better.

#98 Air Hostess

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Posted 01 March 2009 - 01:29 PM

I was directed to this thread by another member (thanks hotashel) - the problem is still around, this time on an '05 Fusion with 30,000 on the clock. I know this is more miles than many of you but I am still reporting it to Watch Dog, Trading Standards etc. The garage insisted it was fair wear and tear even though the break was spotless. The more people who see the thread the better.


Thanks for the information,on springs as I brought a new fiesta in november 2008 (old model new car) it sounds like da ja vue...I part ex'd my mondeo for the fiesta and guess what. the mondeo had both front springs break about this time last year, had both springs and top mounts replaced under warrenty by the FMD. ..........and i thought renault's were rubbish.... what a mistake a to make a was gonna buy a Clio ...hhhhhhhhhmmmmmm

kristal

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(not as big as a 747 but much easier to park.....if the springs dont break)


#99 oxfiesta

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Posted 26 April 2009 - 11:24 AM

Hi fellow forum members, i have just joined today. Sorry to go over old ground.

As with many other Ford Fiesta owners who have replied to this thread i too today have suffered the misfortune off suffering this same Coil Suspension Spring problem. Today after opening my garage and unlocking my car and on opening my car door i was greeted with an almighty extremely loud CRACKING noise. Low and behold it turns out the drivers side's front coil suspension spring has broke off at the base. Typically my car is out off warranty as it has a registration date off june 2004. The car has only covered 17,500 miles and has been well looked after, and is still on its original brake pads and front tyres. So hasn't been driven hard honest :-). It also has been serviced at my local ford garage for the past 3 years, that i have owned it.

As with other owners on here, it makes me quite angry that Ford seem to have chosen not to inform us owners off this manufacturing defect on this part. My main dealer deemed it most important at my last service to change my windscreen washer jets, as they said they had had a technical update briefing stating that the washer jet could perish over time and water could seep in to the engine bay causing corrosions. Its a real pity that they didn't deem it that important, to mention the Coil Springs on the Suspension.!

I have yet to speak to my local ford dealer as it now the weekend, but what i was hoping to find out on here from someone if Ford have now held there hands up and now agree that it is indeed a faulty part, and therefore if they are now fixing it free off charge or are they still saying its down to wear and tear and therefore am i on my own. I hope someone can help.

#100 Russ

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Posted 26 April 2009 - 06:43 PM

Hi fellow forum members, i have just joined today. Sorry to go over old ground.

As with many other Ford Fiesta owners who have replied to this thread i too today have suffered the misfortune off suffering this same Coil Suspension Spring problem. Today after opening my garage and unlocking my car and on opening my car door i was greeted with an almighty extremely loud CRACKING noise. Low and behold it turns out the drivers side's front coil suspension spring has broke off at the base. Typically my car is out off warranty as it has a registration date off june 2004. The car has only covered 17,500 miles and has been well looked after, and is still on its original brake pads and front tyres. So hasn't been driven hard honest :-). It also has been serviced at my local ford garage for the past 3 years, that i have owned it.

As with other owners on here, it makes me quite angry that Ford seem to have chosen not to inform us owners off this manufacturing defect on this part. My main dealer deemed it most important at my last service to change my windscreen washer jets, as they said they had had a technical update briefing stating that the washer jet could perish over time and water could seep in to the engine bay causing corrosions. Its a real pity that they didn't deem it that important, to mention the Coil Springs on the Suspension.!

I have yet to speak to my local ford dealer as it now the weekend, but what i was hoping to find out on here from someone if Ford have now held there hands up and now agree that it is indeed a faulty part, and therefore if they are now fixing it free off charge or are they still saying its down to wear and tear and therefore am i on my own. I hope someone can help.



Manufacturing defect? Says who? Coil springs do break, and break for different reasons! You can obviously prove it's a defect or are you just assuming it is because several owners on the forum have posted saying their springs have broken. If that's the case how many thousands of Fiesta owners, myself included have not had a spring break on them? Annoying it may be but unless you can prove it is a defect don't expect Ford to just "fix" your car. First step would be to get a hardness test done on the spring, then have it examined to see the 'crystal structure' of the material at the breakage, that will start to give an idea as to what has caused the spring to break.
No i don't work for Ford but i do have a metallurgists qualification so know a bit about various metals and their properties!

#101 Shedchief

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Posted 26 April 2009 - 08:12 PM

Crikey! I've only owned a Fusion for a couple of days and now you've got me worried!

Actually, I'm not worried - or should I say that I'm no more worried than I'd be if I was driving any other car. You see, I'm well aware that other makes suffer from this problem too, and although "two wrongs don't make a right" I think this is a source of reassurance to me.

For instance, some years ago my VW camper needed two new front springs at a routine service in a non-franchised garage. They'd both snapped clean in half but miraculously hadn't affected the handling or (mercifully) caused punctures. I had noticed nothing untoward. The mechanics said it was metal fatigue and was "just one of those things" and that they had to replace springs more often than you would think possible. (It wasn't a cheap fix either. )

Call me Lucky if you will, but I also suffered a broken OSF spring on a Peugeot 306 too. :(

I hope that Storm and the others here get satisfaction from the garage, but I must say that I'm with Russ when he says that springs just break sometimes and this is not necessarily a manufacturing defect. I agree that quite a few Ford owners have reported this problem, but then so have owners of other makes.

There's a good discussion here (on Honest John's Technical forum) and I see one or two of our members have contributed to it.

I shall keep an eye on things, that's for sure, and thanks for this interesting discussion.

:ph34r:

#102 Russ

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Posted 26 April 2009 - 08:29 PM

Quote..... "i called the AA out.it was very clear to them exactly what was wrong...the coiled tension spring on the suspension had split/broken,to quote "never seen one like that before"


I find that hard to believe as broken coil springs occur for various reasons and unless the AA guy was a "newbie" he would have seen a broken spring at some point in his time.......... I had a cavalier for 7 years (before the Fiesta i know have) and broke 3 sets of front springs in that time due to the atrocious state of our roads. It had nothing to do with faulty springs or workmanship.

#103 KatePocket

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Posted 27 April 2009 - 01:02 PM

Quote..... "i called the AA out.it was very clear to them exactly what was wrong...the coiled tension spring on the suspension had split/broken,to quote "never seen one like that before"


I find that hard to believe as broken coil springs occur for various reasons and unless the AA guy was a "newbie" he would have seen a broken spring at some point in his time.......... I had a cavalier for 7 years (before the Fiesta i know have) and broke 3 sets of front springs in that time due to the atrocious state of our roads. It had nothing to do with faulty springs or workmanship.


hmm...is this something which i should seriously worried about.....?
Mine is an 05 plate...it's done 43,000 miles though...which seems to be more than the people who posted in the first few pages of this thread....is this just much ado about nothing?

#104 oxfiesta

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Posted 28 April 2009 - 01:59 PM

Well, my car is now in my local garage awaiting repair. As usual they were very helpful ( NOT.!). Neither were Ford customer service. As other owners had reported i got the "its down to wear and tear" AND "The poor state off the roads excuse" It wasn't open to discussion as to if there might off been any other causes. The roads MAY have a part to play in regards to why they break. It does seem though however as quite an easy and convenient excuse for them to hide behind.

The roads around where i live aren't littered with pot holes. I have driven the majority off the miles 17,500 miles the car has cover, and it certainly hasn't been driven hard or abused. People on here might say that i would say that, but that is the case. I've covered very few miles since the start off the january 09. I've always made a point off driving around any pot holes i encounter as opposed to driving straight over them. Off course i realise parts wear out and don't last forever, however i just would off expected them to lasted longer than they have, i don't think that im being unreasonable to expect that. Maybe my luck just ran out.

At least i wasn't driving at the time the spring broke or i could off been facing an even larger repair bill, as the recovery man put it. I will wait to see if my springs are replaced to include the special zinc plate that others on here have mentioned in this topic.

#105 Sara Fiesta

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Posted 28 April 2009 - 04:05 PM

I'm worried about this now mine a January 07, I have just contacted my friend who is a ford technician, he has taken my registration number and is cheeking on the ford database he tells me that not many have passed through their garage with this problem but it is know. :unsure:

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