This made uncomfortable reading on a rainy Saturday morning, this did.
I've just bought a second hand Fiesta ST from a Ford dealer in the last few weeks. 3.5k miles. Touch wood I've had no problems, but their service department are utter cowboys.
Years ago my Focus TDCi had it's first service at this garage. They tried to tell me the pads were worn and wouldn't last till the NEXT service. Lies.
They keep you waiting at every opportunity - usually when they've asked you to come in a specific times.. So they know you're gonna be there, and yet you're sat around for ages till they see you.
On day of collection they said to come in at 10am.. I finally drove off at 11:30. I don't think they serviced the car - oil still dirty - and they clearly "washed" the car after I arrived.
If my local mechanic had access to all the Ford computery bits and bobs I'd use him in a heartbeat.