Chera Posted April 18 Share Posted April 18 The map freeze it's back again 😞 I have an appointment for Tuesday, let;s see what it says the ford garage this time Quote Link to comment Share on other sites More sharing options...
Botus Posted April 18 Share Posted April 18 maybe they will give up and state its "a design feature" - that's what german car manu say about all their faults (its a very long list) after all the accountants and the leadership team all went on a 5 million pound jolly to decide on what cost savings they can implement this quarter - no doubt the last IT engineer that almost understands how it works, was the first on the list to sack Quote Link to comment Share on other sites More sharing options...
Chera Posted April 26 Share Posted April 26 Since Ford is sleeping I personally did something. I went to a Ford dealership and said that this problem is continuous, they updated the APIM again and created a case at the Ford factory. They said in 3 weeks I'll receive an answer if the APIM will be replaced or not. I'll share the feedback with everyone from here since Ford is not transparent. 2 Quote Link to comment Share on other sites More sharing options...
MK0817415 Posted April 29 Share Posted April 29 Another contact to Ford, this time they called back. Sent a list of questions from development team. We will see if that helps... Quote Link to comment Share on other sites More sharing options...
VilhenaChen Posted May 2 Share Posted May 2 Hi there, Im from Portugal and have a Focus mk4,5 with sync 4 and have those problems you describe, sound, navigation. Tried to contact Ford but without luck... Any news on this topic? Quote Link to comment Share on other sites More sharing options...
Chera Posted May 3 Share Posted May 3 No Vilhena, otherwise we would write here 🙂 As I've said, I have an open case with the factory and still waiting for an answer, most probably it'll be a negative one but let's see. 2 Quote Link to comment Share on other sites More sharing options...
VilhenaChen Posted May 4 Share Posted May 4 17 hours ago, Chera said: No Vilhena, otherwise we would write here 🙂 As I've said, I have an open case with the factory and still waiting for an answer, most probably it'll be a negative one but let's see. Thanks, hope not, since there are many reports Quote Link to comment Share on other sites More sharing options...
Stoney871 Posted May 7 Share Posted May 7 I've been suffering the same problem since the December ota update. Dealership ran a full day diagnostic and all they did was disconnect the battery for a reset, it made no difference at all. Speaking to their chief tech about it he stated that the last update included changes to the telematics functionality which forms part of the navigation system. Obviously dodgy software so awaiting a stable update is the only option. One thing I found to avoid a constant map lockup is to keep a navigation destination active at all times (somewhere suitably far away that I won't actually be going anytime soon), and mute navigation audio prompts via the map page. You get turn prompts constantly coming up on the dash screen but at least speed camera warnings, road sign notification and the smart speed limiter work properly (which don't if the nav has locked up). The fact that I find the nav works properly when an active route is running says to me thst the problem must be related to passive navigation power saving or suchlike. Quote Link to comment Share on other sites More sharing options...
MK0817415 Posted May 23 Share Posted May 23 Some news from my side: Received a call from Ford Germany, they told me that they are aware about the issue and that they already have a solution. I should await an over the air update, scheduled about beginning of June, to get the issue fixed. We will see... Keep you posted. 3 Quote Link to comment Share on other sites More sharing options...
Chera Posted May 23 Share Posted May 23 Thanks, we really appreciate the update, we really hope it'll be ok... I still don't have any update even if it's been more than a month after I have opened the case with the factory.. :( Quote Link to comment Share on other sites More sharing options...
FocusGreenMean Posted May 25 Share Posted May 25 On 5/23/2024 at 4:52 PM, MK0817415 said: Some news from my side: Received a call from Ford Germany, they told me that they are aware about the issue and that they already have a solution. I should await an over the air update, scheduled about beginning of June, to get the issue fixed. We will see... Keep you posted. Thank you please keep us informed, we hope for good news! Quote Link to comment Share on other sites More sharing options...
Chera Posted June 7 Share Posted June 7 I went to my garage today and it seems that the information it's true, I was informed that by the end of June, we'll have the update, but let's see if this is true.. 1 Quote Link to comment Share on other sites More sharing options...
unofix Posted June 7 Share Posted June 7 4 hours ago, Chera said: I was informed that by the end of June, we'll have the update That is very true I can confirm it 👍 By the end of June 2029 there will be an update of some kind 🤣 1 Quote Link to comment Share on other sites More sharing options...
BillWT Posted June 8 Share Posted June 8 I have also had this problem since December as per previous posts by me. However I have just found that if you have the full map screen and not the home screen it doesn't freeze. I was using this screen for 3 weeks with no freezing but when I went back to the home screen it froze several times. Hope this helps. Quote Link to comment Share on other sites More sharing options...
sparkymatt Posted Sunday at 10:55 PM Share Posted Sunday at 10:55 PM On 6/8/2024 at 6:29 PM, BillWT said: I have also had this problem since December as per previous posts by me. However I have just found that if you have the full map screen and not the home screen it doesn't freeze. I was using this screen for 3 weeks with no freezing but when I went back to the home screen it froze several times. Hope this helps. Mine can freeze when on full map, usually just after starting up. To rectify, I just go to home screen and have the map in the little window, then when that's loaded, I switched back to full screen map. Usually behaves itself after, with just the notifications causing static and stuttering in audio. Quote Link to comment Share on other sites More sharing options...
Chris42 Posted Tuesday at 03:48 PM Share Posted Tuesday at 03:48 PM Just had a call from Ford Customer Relations UK. I was told this problem is expected to by fixed by August 2024. We will wait and see. 1 1 1 Quote Link to comment Share on other sites More sharing options...
unofix Posted Tuesday at 07:53 PM Share Posted Tuesday at 07:53 PM 4 hours ago, Chris42 said: expected to by fixed by August 2024. Ladbrokes and William Hill are now taking bets on the date. 100:1 June 2024 50:1 August 2024 even money October 2030 1 Quote Link to comment Share on other sites More sharing options...
MK0817415 Posted yesterday at 07:50 AM Share Posted yesterday at 07:50 AM Received a call from Ford, over the air update will take a bit longer than expected, they currently expect end of June / beginning of July. Just to let you know to adjust your bids, if needed. 1 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Ford UK Shop
Sponsored Ad
Name: eBay
Ford Model: FordUK Shop
Ford Year: 2024
Latest Deals
Ford UK Shop for genuine Ford parts & accessoriesDisclaimer: As the club is an eBay Partner, The club may be compensated if you make a purchase via the club
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.