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Maps/Sat Nav issue after Sync 4 OTA Update

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No, I didn't seriously think it was restricted to Fords. I'm surprised to see Toyota in your list, though, I generally rate the far-eastern manufacturers higher than the western ones. I've certainly had no problems with the Vitara which is fitted with a BMS. It's been left unused for up to a month and the starter still spun over just as quickly as usual. Admittedly it's a fairly basic model without all the useless toys that can sap a battery. Obviously the stop/start stopped working but after a few runs was working again, making me resume turning it off. I haven't checked the battery voltage so no idea of the SOC but with everything working haven't felt the need.



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  • Hello All. So today the software we have all been waiting for, finally installed. You must have had Software Module updates first which is Sync Version, 6.1.0, then 6.2.0 will download and i

  • Hi all. the software update of Sync 4 on the Ford Focus has been Paused / Pulled for the moment. If you didn’t receive the update and still on 4.2.2 or 4.2.4 then you will stay on the for th

  • I had mi car updated the other day at the dealer (the promised all-problem-solving-update) after the 6.4.0 update and it works. There are no freezing maps, calls, audio... Now the lane and blind spot

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On 12/3/2024 at 3:08 PM, kedzior87 said:

Question to those who already have Prio Update - how long it was downloading update in your case ? I know it may vary depends on network /WiFi speed but are we taking about minutes , hours , days ?

Today I've kept my car with with running engine connected to WiFi for one hour ... And still update is  downloading .

I've check on my router if Focus is downloading something ... And actually nothing - no network traffic. So wondering if this particular update is using WiFi at all.

Someone may have already answered this.

Anyway…

What I have gathered is that wifi connection is active for about 10 minutes after turning off the car. For getting faster downloads you will need to have the car on for quite a long time. Driving is indeed a way to get it to download quicker.

I didn’t even get the ”full” message some posted here. I just got a single line. It said the same for several days. I drove two somewhat lengthy trips. Then on the day after those trips I got a ST animation on the start up followed by a black screen. I had a black screen for about 15-20 minutes. Then suddenly it turned on. Some hours later I drove again, this time it was black from get go. It never turned on. Later that evening I checked my Fordpass app. It told me an update had been installed.

5 hours ago, djsubtronic said:

I followed advice on this forum and used Forscan to increase the Battery SoC Target from 80% to 95%. Then I went for a 2 hr drive (mostly motorway), and the battery only charged from 61% to 75% in that whole time. How on earth is someone supposed to get it to 95% without using an external charger?

...my car has a 95amp / hr battery - it never complains with up to 3 week of non use but the voltage is draining away - to top it up to its happy state it easily eats 6 amps for more than 48 hrs 

rather than thinking I'm an idiot - people should try and understand what I write - many drivers do short runs and don't understand the drain modern toys and systems put on the car - many pitfalls of today's convenience can be avoided (as I wrote previously)

Re - please drain my battery unnecessarily

first four things I did within 20 seconds when I first got this car...

turn off day time joke headlights - (its just wasting planetary resources - THE IDEA DOES NOTHING, the issue is they don't bother looking !!!)
turn off comfort flatten my battery headlights - (they flatten the battery for nothing)
turn off the joke of tilt my mirror in reverse - (so I can still see when when reversing on a slope)
turn off folding mirrors - (its only to sell more new ones)
if it had it - I would always disable Start Stop destroy my cam drive and discharge my battery (its only there to sell more cars)

 

its not just deliberate damage to the engine, over stressing alternators, starters and batteries - you pay for this garbage every drive in wasted fuel

 

12 hours ago, HSamwel said:

Someone may have already answered this.

Anyway…

What I have gathered is that wifi connection is active for about 10 minutes after turning off the car. For getting faster downloads you will need to have the car on for quite a long time. Driving is indeed a way to get it to download quicker.

I didn’t even get the ”full” message some posted here. I just got a single line. It said the same for several days. I drove two somewhat lengthy trips. Then on the day after those trips I got a ST animation on the start up followed by a black screen. I had a black screen for about 15-20 minutes. Then suddenly it turned on. Some hours later I drove again, this time it was black from get go. It never turned on. Later that evening I checked my Fordpass app. It told me an update had been installed.

Another question: How where you noticed about the update first? In the Ford App? Or do I have to check daily via pushing the Software Update button for updates? Like I did the last 60 days daily...

So, here's my latest.  Originally my update was downloading and the said Not Completed.  I subsequently found out this was due to the battery only been at 59% and as has been previously stated needs to be at 75%.  To get to this point from update release took 2-3 weeks.

I drive my car for a minimum of 1hr a day, so I flat refused to do anymore and told Ford to book my car into the garage to have the battery checked/replaced.  And the update applied.

The car went in.  Battery replaced.  However, the Ford garage said that Ford have pulled the OTA update due to the amount of cars that DO NOT have the required battery % to install.  So is proving problematic.  So they are looking into making it available regardless of battery level.  Which would explain the number of people who aren't getting the update or getting the Not Completed message.

If you take it to a Ford garage however they can manually install it still.  Which they have done on mine ...... So far so good !

 

1 hour ago, castlett said:

So they are looking into making it available regardless of battery level. 

🤣🤣🤣🤣🤣🤣

Standby for a new round of "this morning my car wouldn't start and the battery was flat"

24 minutes ago, unofix said:

🤣🤣🤣🤣🤣🤣

Standby for a new round of "this morning my car wouldn't start and the battery was flat"

Maybe they've decided its a chance worth taking.  Or maybe that performing the update isn't using as much battery as they first expected.  I'm only passing on what I know anyway

This car it's really weird...almost 3 weeks ago I received the notification for the upgrade after clicking on check for updates. After this check, my car was not started for about 2 weeks, and of course the battery discharged(I've received the warning in the ford pass app and the interior lights were not working and the parking sensors tone was low), a few days ago I've driven the car for around 30-40km in the city. Still, not directly, it was in different days, and then, yesterday I've received a notification from the fordpass app saying that the update for the car was finished. Still, I don't understand how this is possible since the car had low battery...

Anyway, an initial impression, the car infotainment feels much better, the climate control menu loads slowly only for the first time, then it's working fast(under 1s response), the map doesn't freeze anymore. About android auto sound, I didn't feel any improvement(I don't mean about quality, about stuttering). 

to me it would be very odd with the car running if the battery warning doesn't go away (after a few mins to get enough grunt to be remotely happy) and it downloads without a care in the world (if there is a signal), and I would also expect once the key is off, battery monitoring, when it detects its too low gives up OTA updates

nothing clever or sinister - just normal operational duties with software written by a grown up ?

Three weeks on and the update is still downloading.

On 12/19/2024 at 6:53 AM, Mastercutor said:

Another question: How where you noticed about the update first? In the Ford App? Or do I have to check daily via pushing the Software Update button for updates? Like I did the last 60 days daily...

I didn’t notice me at all. I just checked the download page on SYNC. It suddenly said ”downloading update”.

On 12/19/2024 at 3:45 PM, castlett said:

So, here's my latest.  Originally my update was downloading and the said Not Completed.  I subsequently found out this was due to the battery only been at 59% and as has been previously stated needs to be at 75%.  To get to this point from update release took 2-3 weeks.

I drive my car for a minimum of 1hr a day, so I flat refused to do anymore and told Ford to book my car into the garage to have the battery checked/replaced.  And the update applied.

The car went in.  Battery replaced.  However, the Ford garage said that Ford have pulled the OTA update due to the amount of cars that DO NOT have the required battery % to install.  So is proving problematic.  So they are looking into making it available regardless of battery level.  Which would explain the number of people who aren't getting the update or getting the Not Completed message.

If you take it to a Ford garage however they can manually install it still.  Which they have done on mine ...... So far so good !

 

I had several warning of the car going into ”battery savings mode” (around or below 60%) It still downloaded the update while I was driving. I also got it starting to download while having the battery issues, just by driving.

I drove for 30mins to have my car serviced on 9 december. While in they did a battery check, as I had complained about it being low. It measured 64%. They just recharged it.

No problems for 4 days. Then suddenly the battery saving message again. I had a small follow up issue that was going to be fixed on 27 december. So I asked them to check the battery again. This time, after driving a little bit less over christmas, it was below 60%, they said. I got a new battery again, almost to the day a year after I got a new battery from them last.

I really hope this isn’t an yearly thing, changing the battery?!

They asked how I drive and how many km a year. After I told them mostly shorter trips with only the occational longer trip. They recommended me to charge my battery at home about every other week to keep the car happy.

I asked if the Focus had some issues with excessive battery drain. They said not to their knowledge or experience. It’s simply up to how you use the car they said. This is a general issue of newer cars with all their features I was told.

I’m a bit sceptical of these comments though. I’m not aware of any of my collegues or friends having so much battery issues with other brands. To me it rather seems Focus uses more power than the car is able to recharge.

25 minutes ago, HSamwel said:

They asked how I drive and how many km a year. After I told them mostly shorter trips with only the occasional longer trip. They recommended me to charge my battery at home about every other week to keep the car happy.

I asked if the Focus had some issues with excessive battery drain. They said not to their knowledge or experience. It’s simply up to how you use the car they said. This is a general issue of newer cars with all their features I was told.

I’m a bit sceptical of these comments though. I’m not aware of any of my collegues or friends having so much battery issues with other brands. To me it rather seems Focus uses more power than the car is able to recharge.

go back to a 1975 escort... it had to supply the ignition coil and the radio, a drain of about 3 amps - add another 10 amps with the blower motor in the summer and another 10 amps with the rear window in the winter - so around 23 amps in the day and about 40 amps at night (for a 20 min drive home)

now almost in 2025, we are pulling 75 amps stuck in a jam for an hour at idle or worse with start stop destroy my cam drive enabled and no charging at all - then we park it up for 10 days, going in the house the stupid mirrors fold in, the comfort headlamps show the parking space 10 yards from the front door (so are no help at all), the canbus stays awake for 20 mins, then the alarm saps what's left

if undriven for more than 5 days always put anything modern on a trickle charger

 

21 hours ago, Botus said:

if undriven for more than 5 days always put anything modern on a trickle charger

Our Vitara's been fine when undriven for at least a month and I've never needed to boost-charge it. I think the problem with Fords is the charging system is under-specced due to cost-cutting and futile attempts to reduce emissions and the software is very poorly designed.

but that's easily explained - japan is on a different curve to outright robbery

Ford junk is these days dreamt up, badly engineered and built by criminals in germany - where they are on a rapid learning curve of crafty design, to facilitate the extortion of money till you throw it in a skip and buy another one

Ford's problem is they are on an extremely fast learning curve playing catch up with the crims - ALL German manus started this designed to fail idea in the early 1990s, Ford had the Mk2 working properly until 2012 - then they started on the mess up - so are some 22 years behind the sly curve of ever increasing ***** for the masses

whilst Japan is still in turmoil wondering if they should join the club - Toyota see the long term implications and want to try other ways - Nissan went the whole hog of self destruction - Honda cars are still on the old path, but the bikes are just crap

Hello, has everyone received the priority update of the sync? I'm still stuck at version 6.2.0 from the end of november…. Maybe ford stopped the updates?

With the opportunity best wishes for a happy new year 2025!

3 hours ago, Alerosta said:

Hello, has everyone received the priority update of the sync? I'm still stuck at version 6.2.0 from the end of november…. Maybe ford stopped the updates?

With the opportunity best wishes for a happy new year 2025!

I received 6.4 at the end of November. Still waiting for the big Sync update to start downloading.  Not showing as being available yet.

On 12/19/2024 at 2:45 PM, castlett said:

So, here's my latest.  Originally my update was downloading and the said Not Completed.  I subsequently found out this was due to the battery only been at 59% and as has been previously stated needs to be at 75%.  To get to this point from update release took 2-3 weeks.

I drive my car for a minimum of 1hr a day, so I flat refused to do anymore and told Ford to book my car into the garage to have the battery checked/replaced.  And the update applied.

The car went in.  Battery replaced.  However, the Ford garage said that Ford have pulled the OTA update due to the amount of cars that DO NOT have the required battery % to install.  So is proving problematic.  So they are looking into making it available regardless of battery level.  Which would explain the number of people who aren't getting the update or getting the Not Completed message.

If you take it to a Ford garage however they can manually install it still.  Which they have done on mine ...... So far so good !

 

@Alerosta @sparkymatt See my post above, particularly the bit in bold

Today I received the 6.4.0 update… finally… Now wait for the big sync update!

So, here's my latest.  Originally my update was downloading and the said Not Completed.  I subsequently found out this was due to the battery only been at 59% and as has been previously stated needs to be at 75%.  To get to this point from update release took 2-3 weeks.

I drive my car for a minimum of 1hr a day, so I flat refused to do anymore and told Ford to book my car into the garage to have the battery checked/replaced.  And the update applied.

The car went in.  Battery replaced.  However, the Ford garage said that Ford have pulled the OTA update due to the amount of cars that DO NOT have the required battery % to install.  So is proving problematic.  So they are looking into making it available regardless of battery level.  Which would explain the number of people who aren't getting the update or getting the Not Completed message.

If you take it to a Ford garage however they can manually install it still.  Which they have done on mine ...... So far so good !

 

@Alerosta @sparkymatt See my post above, particularly the bit in bold

 

@Daz-UK Have you heard this from any of your contacts at Ford or are Ford still sending out the big Sync update as that's all I'm waiting on now.

Checked on the update progress a few days ago.  It now says 'not completed'.

So I'll see what happens next.  My car is booked in for its first service in a couple of weeks, so I may ask the Ford dealer to see if the update can be done manually.

20 minutes ago, Chris42 said:

Checked on the update progress a few days ago.  It now says 'not completed'.

So I'll see what happens next.  My car is booked in for its first service in a couple of weeks, so I may ask the Ford dealer to see if the update can be done manually.

Same thing happened to me.  It was because the battery wasn't at 75% charge so it wouldn't complete.

The garage manually updated mine.  Was in for 2 days though.  First day was to check the battery was healthy, by the time they'd done this and established they could manually install the update it was too late in the day.  So they did it the second day.

Hello,
I still haven't received an update yet. To be honest, I don't think it's due to the battery status. I drove from Germany to Austria and back again last Saturday. About 560km. No update... Drove into work this morning at 0 degrees outside temperature: start/stop worked at the traffic lights. In other words, the engine switched off. But start/stop only works when the battery is full. Can anyone explain this clearly?

its as simple as this -

stop start is to destroy the engine (to sell more parts / new cars) - so they'd keep this working over improving the car (as they really want this scrapped and a new one on someone's drive)

but lemmings sill feel more comfortable believing the world is round and full of nice people trying to help

Still no update on my end, until 6.4.0.that was on the 31 of October, i dont think it is related to the battery since i drive the car almost everyday 60-100km a day.

Maybe Ford pulled the update out like someone mentioned?

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